Update
This issue is resolved as of 05/03/23 at 7:02 AM CT.
Update
At approximately 2 PM PT, Enom’s system alerted their team to a large-scale DDoS attack to Cluster A of their Hosted Email Service. They effectively mitigated the risks, however the unprecedented size of the attack exposed some limitations in the scalability of our authentication service. Their engineering team moved quickly to identify and address the root problem.
As of the time of this update, normal service operations have been restored, all users are now able to log in without issue, and all new send requests are being processed as expected. The remaining backlog of inbound email requests may take up to 12 hours to clear.
Having addressed the root issue, Enom is marking this incident as closed. Enom sincerely apologizes for the impact this service interruption has had. In the coming weeks, Enom will release an Incident Report detailing the what happened, how they approached and resolved it, and how they will perform better in the future.
Update
Our system is now actively processing backlogged email requests. Users may continue to experience intermittent login issues and delays in sending and receiving email over the next few hours. By 7 PM ET, we expect the majority of the backlog to be cleared and for our email service to be functioning normally.
We will provide another update by 4 PM PT.
Update
Users are still experiencing login issues as well as delays and failures to send and receive email. We’re continuing the recovery process to restore service.
We will provide another update by 12 PM PT.
Update
Users are still experiencing login issues as well as delays and failures to send and receive email. We’re continuing the recovery process to restore service.
We will provide another update by 11 AM PT.
May 02, 2023 – 10:00 PDT
Update – We are continuing to work on a fix for this issue with our engineering team. Users may continue to have issues logging in as well as sending and receiving emails.
May 02, 2023 – 09:00 PDT
Update – On May 1, 2023, at approximately 2 PM PT, our system alerted us to an attempted large-scale DDoS attack to our Hosted Email Service. We safely mitigated this attack. However, the large volume of requests caused an interruption to our authentication service. We are now gradually ramping up our email service in accordance with our recovery procedure. No data has been or will be lost.
We will provide another update by 9 AM PT.
May 02, 2023 – 07:35 PDT
Update – Restoration efforts are underway. There will be no data or email loss. Both inbound and outbound email will be delivered gradually upon full restoration of the service.
We will provide another update by 8 AM PT.
May 02, 2023 – 05:55 PDT
Update – Our engineering teams continue to work towards a resolution. Users may be currently unable to access webmail or send/receive via IMAP or POP connections.
We appreciate your continued patience and will provide further updates as they are made available.
May 02, 2023 – 04:35 PDT
Update – Our team is still working on the ongoing problems with Webmail and mail clients not loading.
We appreciate your continued patience and will provide updates as they become available.
May 02, 2023 – 01:55 PDT
Update – We continue to experience problems with Webmail and mail clients not loading. Our engineering team is investigating. We will provide updates as they come in and apologize for any inconvenience.
May 01, 2023 – 21:54 PDT
Identified – Our engineering team are continuing their work to restore our email service back to normal.
We apologize for any inconvenience and we are working hard to fully rectify this issue.
May 01, 2023 – 19:31 PDT
Investigating – We are currently investigating an issue with our webmail services. Users may see issues logging into their webmail as well as issues sending and receiving messages. We appreciate your patience as our team investigates this issue further.
May 01, 2023 – 14:05 PDT